Return/Service request

  • Company information

  • Information about the product to be returned

  • Description of the defect / complaint

  • Important comments / service costs

    * If it appears that the malfunction is not covered by the warranty, the products will not be credited. Research costs amount to € 42.50 net excluding VAT
  • Return address

    Fortes Import B.V. - Attn.:. Retouren - Loodsboot 26 - 3991CJ Houten
  • Information for contractor (installer)

  • Project information

  • Information about the problem/malfunction*

  • Description of the problem/malfunction

  • Important information/service costs

    When carrying out the work, the resident and an employee of the installation company must always be present    * Replaced equipment / parts are invoiced immediately. If, after investigation, it occurs to be a guarantee then a credit invoice will follow. * If the malfunction does not fall under the warranty, the following costs will be charged:    Call out costs: € 120.00 net excluding VAT    Service hour rate: € 80.00 net excluding VAT